Privacy Policy

Introduction

At Civil Creation, we value your trust.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, fill out our contact forms, or communicate with us.

By using our website or services, you agree to this Privacy Policy.
If you do not agree, please do not use our site or share your information.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, phone number, email address, and location details shared via contact forms or phone.

  • Project Information: Details about your property, service needs, or project requirements.

  • Website Data: Technical information such as browser type, device type, and pages visited (collected via cookies or analytics tools).

We do not collect sensitive personal data such as passwords, banking details, or financial information.

2. How We Use Your Information

Civil Creation uses your information only for purposes directly related to our services. This includes:

  • Responding to your inquiries and requests

  • Providing quotations, estimates, or project proposals

  • Scheduling site visits or consultations

  • Sending updates related to ongoing or future projects

  • Improving our website’s performance and user experience

We never sell, rent, or trade your information to third parties.

3. Communication Consent

By submitting a contact form or inquiry, you consent to receive calls, emails, or WhatsApp messages from Civil Creation related to your project.
You can opt out of marketing or promotional messages at any time by replying with “STOP” or emailing us directly.

4. Data Storage & Security

Your personal data is stored securely and accessed only by authorized personnel.
We use standard encryption, firewalls, and secure servers to protect your data from unauthorized access or misuse.

While we take every precaution, no method of electronic storage is 100% secure, and we cannot guarantee absolute protection against all cyber risks.

5. Cookies & Analytics

Our website may use cookies to enhance your browsing experience and collect anonymous analytics (such as page visits and session time).

You can disable cookies in your browser settings if you prefer not to share this information.
Cookies do not collect personal data, they help us understand how visitors interact with our website so we can improve it.

6. Data Sharing

We may share your data only under the following circumstances:

  • With trusted partners or contractors directly involved in your project (for scheduling, delivery, etc.)

  • When required by law, regulation, or legal process

  • To protect the rights, safety, or property of Civil Creation or its clients

We ensure that all third parties who access your information follow strict confidentiality and data protection agreements.

7. Retention of Data

Civil Creation retains client data only for as long as necessary to fulfill service obligations and legal requirements.
After project completion, we may retain limited data (such as invoice records) for accounting and warranty purposes.

You can request data deletion anytime by contacting us directly.

8. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data (subject to legal and operational limits)

  • Withdraw consent for communication or marketing messages

To exercise these rights, email us at: [hello@civilcreation.com]

9. External Links

Our website may contain links to third-party websites (e.g., Google Maps, social media pages).
Civil Creation is not responsible for the privacy practices or content of those external websites.
We recommend reviewing their privacy policies before sharing any personal data.

10. Updates to This Policy

Civil Creation may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices.
All updates will be posted on this page with the revised date below.

Last updated: [19 Nov 2025]

11. Contact Us

If you have any questions, concerns, or requests about our Privacy Policy or how we handle your data, please contact us:

📞 Phone: +91-97027 22748
📧 Email: hello@civilcreation.com
📍 Address: 107, Krish Complex, MDC Road, Diva(E), Thane-400612